PRIVACY POLICY

1. WHAT DOES THIS POLICY COVER?

This Privacy Policy applies to our interactions with our customers and visitors, including but not limited to property rentals, rental management, marketing of rental listings, provision of guest services, your use of the Best Views Dubai websites or applications, social media, and advertisements or communications relating to any services we offer (“Services”). This includes interactions specifically conducted through the Best Views Dubai platform, which is owned and operated by We Stay Holiday Homes Rental L.L.C.

This Privacy Policy does not apply to any third-party websites that may be accessible through a Best Views Dubai website or to third-party websites on which Best Views Dubai advertises.

This Privacy Policy document contains types of information that is collected and recorded by Best Views Dubai and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at support.bestviews@westaydubai.com .

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Best Views Dubai.

This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. INFORMATION COLLECTED OR RECEIVED

We collect certain personal information about you as necessary to provide services that you request, to fulfill the terms of a contract between you and We Stay Holiday Homes Rental L.L.C, or to comply with our legal obligations. If you refuse to provide this type of personal information, we may not be able to provide services to you.

When you reserve, pay for, or stay in a property through Best Views Dubai:

Contact information: When you reserve or stay in a property through Best Views Dubai, we may collect information such as your first and last name, contact phone number, email address, and other digital contact information. We may also collect names and contact information that you provide about other renters or guests.

Payment information: When you make a purchase, we collect your payment information, such as information from your credit card, debit card, or check, and your billing address, to allow us to process payments.

Identity information: To prevent fraud or comply with legal requirements, we may collect proof of identity or age, such as a Emirates ID (GCC ID), passport, or other identity information.

Other information: We may collect information about your automobile(s) and license plate number(s) for properties that require parking permits. Additionally, for properties with age requirements, we may collect age information about you and other guests.

When you choose to provide us with additional information:

Information provided during communications: Any information you provide during communications with us may be collected.

Other information: We may collect other information you choose to provide, such as reviews, comments, preferences, or contest entries.

Information collected from third parties: We may receive information about you from third parties, such as booking platforms, service providers, or government agencies, as allowed by law.

Automatically collected information: When you visit Best Views Dubai websites or use our applications, we automatically collect information about your activities, device, and browsing behavior.

3. YOUR RIGHTS AND PREFERENCES

Communications from Best Views Dubai or Third Parties

Transaction-related communications from Best Views Dubai: You may receive business-related communications from Best Views Dubai relating to a booking you have made or an inquiry about a property. These communications are necessary for us to provide you with requested services, so opting out is not possible.

Marketing communications from Best Views Dubai: You may receive marketing communications from Best Views Dubai as permitted by law. You can update your preferences to receive or not receive marketing communications by clicking the “unsubscribe” link in the communication you have received or by contacting us at support.bestviews@westaydubai.com . Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes such as confirming a reservation or asking for a review. If you later opt back into receiving marketing communications, we will remove your information from our opt-out databases.

Transaction-related communications from third parties: You may receive business-related communications from a third party, such as a resort, relating to a booking you have made or an inquiry about a property. Opting out of these communications is not possible if they are necessary for us to provide you with requested services.

Marketing communications from third parties: You may receive marketing communications from third parties with which Best Views Dubai has contracted or is running a joint promotion. You can opt out of disclosure of your personal information to such third parties by contacting us at support.bestviews@westaydubai.com .

We do not sell your personal information to non-agent third parties. Therefore, there is no ability or need to opt in or opt out of such sales.

Your rights to access and control your personal information: In addition to the choices described elsewhere in this document, you may have additional rights concerning the collection, use, and sharing of your data. To exercise any of these rights, please contact us at support.bestviews@westaydubai.com .

Update your personal information: You may ask us to correct inaccurate or incomplete personal information about you.

Right to access your personal information: In some jurisdictions, you may have the right to obtain a copy of your personal information in our possession.

Right to request deletion of your data: In some jurisdictions, you may have the right to ask us to erase or delete some or all of your personal information.

Right to object to, withdraw consent to, or limit use of your information: In some jurisdictions, you may have the right to ask us to stop using some or all of your personal information for certain purposes.

In some jurisdictions, you may also have the right to limit the ways we use your personal information, especially if the information is inaccurate or our use of the data is unlawful.

Data retention and deletion: We retain your personal information for as long as necessary to perform the contract between us and you and to comply with legal requirements. The length of time we retain your information depends on the type of information we have collected, the purpose for which we have collected it, and the laws of the applicable jurisdiction(s).

In general, we retain your personal data as necessary to comply with our legal obligations and meet our legitimate business interests. If you share information with others in connection with your use of the Services, your information may continue to be visible to the public or to the third party even after we delete it.

Even after we delete your information, portions of your data may remain in aggregated, anonymized, or tokenized form. Additionally, backup copies of your personal information may continue to reside in our systems for a period of time. If you delete your user account within the application, we will retain certain account-related reservation and transaction information as needed to comply with legal requirements or meet our legitimate business interests.

Lawful bases to collect, use, and share your personal information: We will only collect, use, and share your personal information where we have a lawful basis to do so. Lawful bases include contract, consent, legitimate interests, or as otherwise allowed by applicable law and consistent with this Privacy Policy.

4. HOW WE SECURE YOUR INFORMATION:

When you make a booking with Best Views Dubai, your order information, including payment details and address, is transmitted securely using SSL technology. This encryption prevents unauthorized access to your personal information. We employ industry-standard measures to protect our websites and monitor for security breaches. While we strive to prevent any breaches, we cannot guarantee absolute security. In the event of a breach, we will comply with relevant notification laws.

5. THIRD-PARTY WEBSITE LINKS: Our websites may have links to third-party websites. Clicking on these links will redirect you to websites that we do not control or take responsibility for. This Privacy Policy does not apply to the information practices of those websites. Please review the privacy policies of other websites carefully.

6. OUR SITES AND CHILDREN: Our sites and mobile apps are not intended for children. We do not knowingly collect information from children under 18.

Log Files

Best Views Dubai follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

7. COOKIE POLICY

Like almost all commercial websites, Best Views Dubai website uses cookies to improve the functionality of our website and streamline your user experience. You may delete and block all cookies from this site, but parts of the site will not work correctly (or at all). Even if you are only browsing the site, certain information about your visit will be automatically collected. This information includes details about the platform and operating system you are using, your browser type and version, computer and connection information, and the time you accessed the site. Unless you opt out, this information will be collected every time you access Best Views Dubai website.

What are cookies? A cookie is a small text file that is placed in your browser to allow a website to recognize your browser or device. Cookies are used for many purposes, such as enabling certain site functionality, storing user preferences, permitting analytics, and enabling ad delivery. Cookies can help us understand how visitors use our site, help you navigate between pages efficiently, help remember your preferences for later visits, and generally improve your browsing experience. Cookies can also help ensure that marketing you see online is relevant to you and your interests.

A cookie is not spyware or a virus, and it does not give us access to your computer or any information about you personally, other than the data you choose to share with us.

What types of cookies does Best Views Dubai use? When you visit and use a Best Views Dubai website, Best Views Dubai or a third party may place a number of cookies in your browser. Some cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. Cookies placed by the website you’re visiting (in this case, a Best Views Dubai site) are sometimes called “first-party cookies,” while cookies placed by other companies are sometimes called “third-party cookies.”

In general, there are four different types of cookies, which are explained below. Best Views Dubai routinely uses all four types of cookies.

Essential Cookies: These first-party cookies are also known as “strictly necessary” cookies, and as the name suggests, they are necessary to allow you to move around the Best Views Dubai site and use its features, such as “Save and View Favorites.”

Analytics Cookies: Also known as “performance cookies,” analytics cookies collect information about visits to our sites and how the services we offer are being used. We use this data to make improvements and report our performance. For example, these cookies collect information about how visitors use our sites, which site the visitor came from, the number of each user’s visits, the ad campaign and search term the user uses to find out about us and how long a user stays on the site. We might also use analytics cookies to test new ads, pages, or features to see how users react to them. Analytics cookies are primarily third-party cookies.

Functionality Cookies: Sometimes called “preference cookies,” these first-party cookies allow us to remember information you have entered or choices you have made (such as your username, language, region, and marketing preferences) on our sites, so the next time you visit the site you will not have to set them again. These cookies also allow us to provide a better user experience on our website.

Targeting Cookies: Best Views Dubai and our advertising partners or other third-party partners may use these types of cookies, also known as “advertising cookies,” to deliver advertising and track ad performance, and enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” or “targeted” advertising) on our sites.

How can you manage and delete cookies? Most browsers accept cookies automatically. However, you can change the settings in your browser to delete cookies that have already been set and to not accept new cookies. Note that if you set your browser to disable cookies, you may not be able to access certain parts of the Best Views Dubai sites and some services we offer may not work properly or at all.

Do you use any other user tracking technologies? Best Views Dubai may use other technology that is standard to the Internet, such as pixel tags, web beacons, and other similar technologies, to track visitors to our sites.

Do Not Track disclosure: Do Not Track is a privacy preference that users can set in certain web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, visit www.allaboutdnt.org. At this time, Best Views Dubai does not respond to Do Not Track browser settings or signals. Internet-standard tracking tools may be used by us and by third parties to collect information about you and your Internet activity, as disclosed in our Privacy Policy, even if you have turned on the Do Not Track signal.

8. UPDATING PERSONAL INFORMATION

We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we will ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information, please contact us at support.bestviews@westaydubai.com and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.

9. GDPR Privacy Policy (Data Protection Rights)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

10. CHANGES TO PRIVACY POLICY

Our Privacy Policy and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

11. CONTACT US

To exercise any of your rights in connection with your personal information or if you have any questions (or comments) concerning this Policy, please email our team at support.bestviews@westaydubai.com and we will make an effort to reply within a reasonable timeframe.

Best Views Dubai (bestviewsdubai.com), managed and owned by We Stay Holiday Homes Rental L.L.C

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